Terms of service

Effective Date: April 9, 2026

1. Introduction

Welcome to Restore Wellness USA. This website is operated by H-C Commerce Group, LLC, doing business as Restore Wellness USA. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Restore Wellness USA.

These Terms of Service govern your access to and use of RestoreWellnessUSA.com, including any products, services, content, features, or purchases made through the website.

By accessing our website, placing an order, creating an account, or using our services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Eligibility

By using this website or placing an order, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms.

If you are using the website or placing an order on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Our Products and Services

Restore Wellness USA curates premium wellness, recovery, cold plunge, infrared sauna, massage chair, and related home wellness equipment.

Product descriptions, specifications, images, features, dimensions, availability, pricing, shipping estimates, and other details are provided for informational purposes and may change without notice.

We make reasonable efforts to present product information accurately, but we do not guarantee that all product descriptions, images, colors, dimensions, pricing, availability, or other content will always be complete, current, or error-free.

4. Health and Wellness Disclaimer

Products sold by Restore Wellness USA are intended to support general wellness, recovery, comfort, relaxation, and lifestyle goals. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information on this website is provided for general educational and informational purposes only and is not medical advice.

Before using cold plunge systems, infrared saunas, massage chairs, compression products, heat therapy, cold therapy, or other recovery equipment, you should consult a qualified healthcare professional if you have any medical condition, are pregnant, have cardiovascular concerns, blood pressure issues, circulation problems, neuropathy, diabetes, implanted medical devices, heat sensitivity, cold sensitivity, recent surgery, injury, or any other health concern.

You are responsible for using all products safely, according to manufacturer instructions, warnings, and guidelines.

5. Accounts

Some features of our website may allow or require you to create an account.

You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please contact us promptly if you believe your account has been accessed without authorization.

6. Orders

All orders are subject to acceptance and availability.

After you place an order, you may receive an order confirmation. This confirmation does not guarantee acceptance of the order, product availability, final shipment, or fulfillment.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Product availability
Errors in product information, pricing, shipping, or promotions
Suspected fraud or unauthorized activity
Supplier or manufacturer availability issues
Delivery limitations
Incorrect billing or shipping information
Orders that appear to be placed by resellers, competitors, or unauthorized parties

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

7. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and shipping charges may change without notice.

Payment must be received before an order is processed or shipped. Available payment methods are shown at checkout and may include credit cards, digital wallets, financing options, or other payment methods supported by our e-commerce platform and payment providers.

You agree to provide accurate, complete, and current billing and payment information.

We are not responsible for fees charged by your bank, credit card company, payment provider, financing provider, or other third party.

8. Sales Tax

Applicable sales tax may be calculated and collected at checkout based on the order, product type, delivery location, and applicable law.

You are responsible for any taxes, duties, fees, or charges that may apply to your purchase unless otherwise stated.

9. Shipping and Delivery

Please review our Shipping Policy for more detailed information about shipping timelines, freight delivery, delivery requirements, and related procedures.

Many products sold by Restore Wellness USA are large, heavy, high-value items that may ship by freight carrier, manufacturer, distributor, or other fulfillment partner.

Shipping timelines are estimates and may vary based on product availability, supplier processing times, freight scheduling, carrier delays, weather, delivery location, and other factors outside our direct control.

If we provide a shipping estimate, we make a reasonable effort to meet that estimate. If a shipment is delayed, we will work to communicate updates and coordinate the next available fulfillment option.

Customers are responsible for providing accurate shipping information and ensuring that the delivery location can safely receive the product ordered.

10. Freight Delivery and Inspection

Some items may require freight delivery, scheduled delivery appointments, liftgate service, curbside delivery, or other special handling.

Unless otherwise stated in writing, delivery may not include inside placement, assembly, installation, electrical work, plumbing work, debris removal, or product setup.

You are responsible for inspecting the shipment upon delivery whenever possible. If packaging or product damage is visible, note the damage on the delivery paperwork before signing and contact us promptly.

Damage, defects, missing parts, or incorrect items must be reported according to our Return and Refund Policy.

11. Installation, Setup, and Site Requirements

Some products may require assembly, installation, electrical work, plumbing, ventilation, drainage, structural support, or other site preparation.

You are responsible for reviewing product dimensions, power requirements, access requirements, installation requirements, safety warnings, and local codes before purchasing and installing any product.

Restore Wellness USA is not responsible for installation errors, improper setup, code compliance issues, property modifications, permit requirements, or damage caused by improper installation or use.

We recommend using qualified professionals when installation, electrical, plumbing, or structural work is required.

12. Returns, Refunds, Exchanges, and Cancellations

Please review our Return and Refund Policy for information about returns, refunds, exchanges, cancellations, damage reporting, restocking fees, and non-returnable items.

Return eligibility varies by product, supplier, manufacturer, condition, timing, and fulfillment status.

No return should be shipped back without prior authorization.

13. Manufacturer Warranties

Some products may include a manufacturer warranty. Warranty terms, coverage, exclusions, remedies, and claim procedures vary by manufacturer and product.

Restore Wellness USA may help direct you to the applicable manufacturer or warranty process, but warranty decisions may be made by the manufacturer, supplier, or warranty provider according to their own terms.

Except where expressly stated, Restore Wellness USA does not provide a separate product warranty beyond any applicable manufacturer warranty.

14. Product Use and Safety

You agree to use all products responsibly and in accordance with manufacturer instructions, warnings, safety guidelines, and applicable laws.

You are responsible for determining whether a product is appropriate for your intended use, health status, home, space, electrical capacity, plumbing capacity, and installation environment.

Restore Wellness USA is not responsible for injury, property damage, loss, or other harm resulting from misuse, improper installation, failure to follow instructions, unauthorized modifications, or use contrary to manufacturer guidance.

15. Website Content

All content on this website, including text, graphics, logos, images, product descriptions, designs, icons, videos, and other materials, is owned by Restore Wellness USA, its licensors, suppliers, manufacturers, or content providers and is protected by intellectual property laws.

You may use the website for personal, non-commercial shopping and informational purposes only.

You may not copy, reproduce, distribute, modify, sell, resell, exploit, scrape, or use any website content without our prior written permission.

16. User Content, Reviews, and Submissions

If you submit reviews, comments, photos, testimonials, feedback, suggestions, or other content to Restore Wellness USA, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, edit, and distribute that content for business, marketing, website, and promotional purposes.

You are responsible for any content you submit. You agree not to submit content that is false, misleading, unlawful, defamatory, abusive, obscene, invasive of privacy, infringing, or otherwise inappropriate.

We may remove, edit, or decline to publish user content at our discretion.

17. Prohibited Uses

You agree not to use the website or services to:

Violate any law or regulation
Infringe upon the rights of others
Submit false, misleading, or fraudulent information
Interfere with website security or operation
Attempt unauthorized access to any system or account
Use automated tools to scrape, copy, or extract website data
Transmit viruses, malware, or harmful code
Harass, abuse, defame, threaten, or harm others
Engage in fraudulent orders, payment abuse, or chargeback abuse
Use our products or services for unlawful purposes

18. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, financing providers, shipping carriers, manufacturers, social media platforms, or other services.

We are not responsible for third-party websites, services, content, policies, practices, or decisions. Your use of third-party services may be governed by their own terms and privacy policies.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and share personal information.

20. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, content, and products are provided on an “as is” and “as available” basis, except as expressly stated in writing or provided by an applicable manufacturer warranty.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components.

We do not guarantee specific wellness, health, recovery, performance, comfort, or lifestyle results from use of any product.

Some jurisdictions do not allow limitations on certain warranties, so some limitations may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, Restore Wellness USA, H-C Commerce Group, LLC, and our owners, employees, contractors, affiliates, suppliers, manufacturers, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, services, or inability to use them.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, personal injury, property damage, business interruption, or other losses, except where liability cannot be limited under applicable law.

Our total liability for any claim related to a product, order, service, or website use will not exceed the amount you paid for the specific product or service giving rise to the claim, to the fullest extent permitted by law.

22. Indemnification

You agree to defend, indemnify, and hold harmless Restore Wellness USA, H-C Commerce Group, LLC, and our owners, employees, contractors, affiliates, suppliers, manufacturers, service providers, and partners from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:

Your misuse of the website or products
Your violation of these Terms
Your violation of any law or regulation
Your violation of any third-party rights
Your submitted content
Your improper installation, setup, modification, or use of any product

23. Termination

We may suspend or terminate your access to the website or any account features at any time if we believe you have violated these Terms, engaged in fraud or abuse, created risk for Restore Wellness USA or others, or used the website in an unlawful or harmful manner.

24. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

25. Dispute Resolution

Before filing a formal claim, you agree to first contact us at support@restorewellnessusa.com and attempt to resolve the dispute informally.

If we are unable to resolve the dispute informally, either party may pursue any remedies available under applicable law.

At this stage of our business, Restore Wellness USA does not require binding arbitration or a class action waiver unless separately adopted in a legally reviewed policy.

26. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on RestoreWellnessUSA.com with an updated effective date.

Your continued use of the website after updated Terms are posted means you accept the revised Terms.

27. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on our website, make up the agreement between you and Restore Wellness USA regarding your use of the website and purchases from us.

29. Contact Information

If you have questions about these Terms, please contact us:

Restore Wellness USA
H-C Commerce Group, LLC
731 State Route 9 NE, STE 101-1002
Lake Stevens, WA 98258, United States

Email: support@restorewellnessusa.com
Phone: 206-875-2234

Restore Wellness USA • restorewellnessusa.com • hello@RestoreWellnessUSA.com