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How Can We Help?


Whether you're exploring the right wellness solution for your home, have a question about an order, or need guidance building your personal recovery space, we're here to help you make a confident decision. 

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Most messages answered within 1 business day. 
Ways To Connect

Choose Your Preferred Channel


Email

support@restorewellnessusa.com
Replies within 24 hours

Phone

206-875-2234 Mon–Fri 9am–5pm PST

Live Chat

Not available at this time

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Helpful Answers Before You Order

Frequently Asked Questions


How do I know which wellness products are right for my home?

Choosing the right wellness solution depends on your goals, available space, lifestyle, budget, and how you want to use the equipment. Whether you are exploring cold therapy, home saunas, zero-gravity massage chairs, relaxation, or overall recovery support, our team can help you compare options and choose products that fit your home and wellness routine.

How do cold plunge systems stay cold?

Cold plunge systems use integrated or external water chillers to help maintain consistent cold temperatures without the need for daily bags of ice. Setup, maintenance, and care requirements vary by product, so we recommend reviewing the product details or contacting us before ordering.

How do I choose the right sauna for my home?

Choosing the right sauna depends on where you plan to place it, how many people will use it, how much space you have, and what type of heat experience you prefer. Some customers may want an indoor infrared sauna for everyday convenience, while others may prefer an outdoor sauna, traditional sauna, or barrel-style design. Product size, electrical requirements, installation needs, and long-term use should all be considered before choosing the best sauna for your home.

How do I know if a zero-gravity massage chair will fit in my home?

Before choosing a zero-gravity massage chair, consider the room size, recline clearance, doorway width, delivery path, and where the chair will be used most often. Most models are designed for home use, but size, weight, setup, and delivery requirements can vary. Reviewing the product details ahead of time can help ensure the chair fits comfortably in your space and supports the relaxation experience you want at home.

How long does shipping take, and can I track my order?

Shipping times vary depending on the product, vendor, warehouse location, and delivery method. Smaller items may ship by standard carrier, while larger wellness equipment may require freight delivery. Once your order ships, tracking information will be provided by email when available. For larger freight items, the carrier may contact you directly to schedule or coordinate delivery.

Do your products require professional installation?

Some products are designed for straightforward home assembly, while others may require additional help, a dedicated electrical circuit, plumbing considerations, or professional installation. Always review the product specifications before ordering, and contact us if you are unsure.

Can you provide medical advice about which product I should use?

We can help you understand product features, space requirements, setup considerations, and general wellness uses. However, we do not provide medical advice. If you have a health condition, are pregnant, have cardiovascular concerns, use medical devices, or are unsure whether a product is appropriate for you, please consult a qualified healthcare professional before use.

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When To Reach Us


Monday – Friday 9:00 AM – 5:00 PM PST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every inquiry receives a thoughtful, personal reply within one business day from our wellness team.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Quality-Minded Selection

We carefully select cold plunge systems, saunas, zero-gravity massage chairs, and recovery accessories with quality, comfort, and home use in mind.

Free Shipping

Free shipping on most orders within the Continental U.S.