Privacy policy
Effective Date: April 9, 2026
1. Overview
This website is operated by H-C Commerce Group, LLC, doing business as Restore Wellness USA. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to Restore Wellness USA.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have when you visit or make a purchase through RestoreWellnessUSA.com.
By using our website, submitting information, or placing an order, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect personal information when you:
Visit our website
Create an account
Place an order
Request customer support
Subscribe to our email list
Fill out a form
Contact us by phone, email, or through the website
Interact with our marketing, advertisements, or social media pages
The information we collect may include:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment-related information
Customer service messages
Website usage information
Device, browser, and IP address information
Marketing preferences
We do not intentionally collect more personal information than is reasonably necessary to operate our business, process orders, provide customer service, improve our website, and communicate with you.
3. Payment Information
Payments made through our website are processed by third-party payment providers. Restore Wellness USA does not intentionally store full credit card numbers or complete payment card details on our own systems.
Payment providers may collect and process payment information according to their own privacy and security practices.
4. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Arrange shipping, freight delivery, or related logistics
Communicate with you about your order
Respond to customer service questions
Provide order updates, tracking, and delivery information
Process returns, refunds, exchanges, or warranty-related requests
Send email updates if you have subscribed or otherwise agreed to receive them
Improve our website, products, services, and customer experience
Detect and prevent fraud, unauthorized transactions, or security issues
Comply with legal, tax, accounting, and regulatory obligations
Support marketing, analytics, and website performance
We may also use non-personal or aggregated information to better understand how visitors use our website and how we can improve our services.
5. Email and Marketing Communications
If you subscribe to our email list, request information, or otherwise provide permission, we may send you emails about product updates, wellness equipment guides, special offers, company news, or related content from Restore Wellness USA.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from marketing messages, we may still send necessary transactional or service-related messages about your orders, account, shipping, customer support, or legal notices.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to help the site function properly, improve your browsing experience, understand website traffic, remember preferences, support marketing, and measure the effectiveness of our communications.
Cookies may collect information such as your IP address, browser type, device type, pages visited, time spent on the site, referring websites, and interactions with our website.
You can usually control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Depending on your location, you may also be presented with cookie choices or privacy preference settings through our website or e-commerce platform.
7. How We Share Information
We do not sell your personal information in the traditional sense of exchanging your personal information for money.
We may share personal information with trusted third parties when necessary to operate our business, including:
E-commerce platform providers
Payment processors
Shipping carriers and freight partners
Manufacturers, suppliers, or fulfillment partners
Customer service providers
Email marketing providers
Website hosting and technology providers
Analytics and advertising partners
Fraud prevention and security providers
Professional advisors such as accountants, attorneys, or consultants
Government authorities or legal parties when required by law
These parties may only receive the information reasonably necessary to perform their services or comply with legal obligations.
8. Shipping, Fulfillment, and Supplier Partners
Because Restore Wellness USA sells larger wellness and recovery products, we may need to share order, shipping, contact, and delivery information with manufacturers, distributors, freight carriers, installation partners, or other fulfillment-related providers.
This information is used to process your order, arrange delivery, coordinate freight shipment, provide tracking, resolve delivery issues, and support returns, exchanges, or warranty-related service when applicable.
9. Third-Party Links
Our website may include links to third-party websites, services, manufacturers, payment providers, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information.
11. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, business operations, legal compliance, tax records, accounting, fraud prevention, dispute resolution, and enforcement of our agreements.
When personal information is no longer reasonably needed, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable legal obligations.
12. Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is used or shared
Limit or object to certain types of processing, where applicable
To make a privacy request, please contact us at:
support@restorewellnessusa.com
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
14. United States Customers
Restore Wellness USA is based in the United States and primarily serves customers in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your location.
15. Legal Compliance and Business Transfers
We may disclose personal information if required to do so by law, subpoena, court order, legal process, government request, or to protect the rights, property, and safety of Restore Wellness USA, our customers, or others.
If Restore Wellness USA or H-C Commerce Group, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page.
Your continued use of our website after any changes are posted means you acknowledge the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Restore Wellness USA
H-C Commerce Group, LLC
731 State Route 9 NE, STE 101-1002
Lake Stevens, WA 98258, United States
Email: support@restorewellnessusa.com
Phone: 206-875-2234
