Shipping policy

Effective Date: April 9, 2026

1. Overview

At Restore Wellness USA, we work with trusted manufacturers, suppliers, distributors, fulfillment partners, and freight carriers to provide safe and reliable delivery of premium wellness and recovery equipment.

This Shipping Policy explains how orders placed through RestoreWellnessUSA.com are processed, shipped, and delivered.

Because many of our products are large, heavy, high-value items, shipping methods, timelines, delivery requirements, and carrier options may vary by product, manufacturer, destination, and availability.

2. Shipping Destinations

We currently ship to addresses within the United States.

At this time, we do not ship to P.O. boxes, APO/FPO addresses, or any location that cannot safely receive carrier or freight delivery.

Some products may have limited shipping availability based on supplier, manufacturer, freight carrier, delivery location, or product type. If a product cannot be shipped to your location, we will contact you as soon as possible.

3. Continental U.S. Shipping

Many products may qualify for free or included standard shipping within the continental United States, unless otherwise stated on the product page or at checkout.

Large freight items, remote delivery locations, special handling, liftgate service, inside delivery, white-glove delivery, installation, or other upgraded services may result in additional charges.

Any shipping charges available through our checkout process will be shown before you complete your order. If additional delivery coordination or freight charges are required for a specific product or destination, we will contact you before finalizing shipment.

4. Order Processing

Orders are typically reviewed and processed during regular business hours, Monday through Friday, excluding holidays.

Processing times may vary depending on product availability, supplier processing, manufacturer lead times, order verification, fraud screening, freight coordination, and other fulfillment requirements.

Some products may ship quickly, while larger or specialty items may require additional processing time before shipment.

If a product page provides a specific lead time or shipping estimate, that product-specific information will take priority over the general guidance in this policy.

5. Shipping and Delivery Estimates

Shipping and delivery timelines are estimates only and are not guaranteed unless expressly stated in writing.

Estimated delivery time may vary based on:

Product availability
Manufacturer or supplier processing time
Freight carrier scheduling
Delivery destination
Weather or carrier delays
High-volume seasons
Remote or limited-access delivery locations
Customer availability for scheduled freight delivery
Special handling or delivery requirements

If we provide a shipping or delivery estimate, we make a reasonable effort to meet that estimate. If a shipment is delayed, we will work to keep you informed and coordinate the next available fulfillment option.

6. Freight Delivery

Many larger products, including but not limited to cold plunge systems, infrared saunas, massage chairs, recovery systems, and similar equipment, may ship by freight carrier.

Freight delivery may require a delivery appointment, signature, liftgate service, curbside delivery, or other special arrangements.

Unless otherwise stated in writing, freight delivery does not include:

Inside delivery
Room-of-choice placement
Assembly
Installation
Electrical work
Plumbing work
Site preparation
Debris or packaging removal

You are responsible for ensuring that the delivery location is accessible and that the product can be safely received.

Before ordering, please review product dimensions, weight, access points, doorway clearances, stairways, elevators, driveway access, and any installation or placement requirements.

7. Delivery Inspection

Please inspect your shipment carefully at the time of delivery whenever possible.

If there is visible damage to the packaging, pallet, crate, or product, note the damage on the delivery paperwork before signing and contact us immediately.

If possible, take photos of:

The packaging
The pallet or crate
Any visible damage
The shipping label
The product itself

Damage, defects, missing parts, or incorrect items must be reported according to our Return and Refund Policy. For freight items, prompt reporting is especially important so that we can work with the carrier, supplier, or manufacturer to resolve the issue.

8. Tracking Information

When tracking information is available, we will send it to the email address provided at checkout.

Some freight shipments may require carrier scheduling before final delivery. Tracking updates may vary depending on the carrier and product type.

If you have questions about tracking or delivery coordination, please contact us.

9. Delayed, Lost, or Stalled Shipments

If your shipment appears delayed, lost, stalled, or marked delivered but not received, please contact us at:

support@restorewellnessusa.com
206-875-2234

We may work with the carrier, supplier, manufacturer, or fulfillment partner to investigate the shipment and determine the next appropriate step.

Please also confirm your shipping address and check with household members, neighbors, building management, mail rooms, receiving departments, or delivery areas where packages may have been placed.

10. Missing Items

If your order arrives with missing parts, accessories, components, or items, please contact us promptly with your order number and photos of what was received.

We will review the issue and help coordinate replacement parts, missing components, a corrected shipment, or another appropriate solution when applicable.

11. Address Accuracy

Please enter your shipping address carefully at checkout.

Restore Wellness USA is not responsible for delays, failed deliveries, additional freight charges, return shipping costs, or reshipment fees caused by incorrect, incomplete, or inaccessible shipping information provided by the customer.

If an order is returned, delayed, or requires rerouting due to an address issue, we may contact you to arrange reshipment. Additional charges may apply.

12. Delivery Access and Customer Responsibilities

For large or freight items, you are responsible for ensuring that the delivery location is suitable and accessible.

This may include confirming:

Driveway access
Road access
Gate codes
Building access
Delivery appointment availability
Adequate space for delivery
Doorway and hallway clearance
Stair or elevator access
Site readiness
Any local restrictions that may affect delivery

If a delivery attempt fails because the carrier cannot access the location, cannot reach you to schedule delivery, or cannot safely complete delivery, additional storage, redelivery, return, or freight fees may apply.

13. Returns and Refunds

Shipping-related returns, damage claims, cancellations, exchanges, and refunds are handled according to our Return and Refund Policy.

Please do not refuse a shipment or return any item without first contacting us, unless the shipment is clearly damaged and the carrier advises refusal. Unauthorized returns may be refused, delayed, or returned to the customer at the customer’s expense.

14. Contact Information

If you have questions about shipping, delivery timelines, freight coordination, or your order, please contact us:

Restore Wellness USA
H-C Commerce Group, LLC
731 State Route 9 NE, STE 101-1002
Lake Stevens, WA 98258, United States

Email: support@restorewellnessusa.com
Phone: 206-875-2234
Service Hours: Monday to Friday, 9 AM to 5 PM PST

15. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on RestoreWellnessUSA.com.

Thank you for shopping with Restore Wellness USA.